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Home   ⁄   Tile Advice   ⁄   FAQ

Frequently Asked Questions

Why should I buy from Tile Space?

At Tile Space we want you to get the right solution for your home. We scour the world to find inspiring, designer tiles and our expert design consultants are focused on helping you figure out the best look for you. Once you get the perfect tile, you also want to make sure that it lasts! We back them up with our 10 year product guarantee and our 15 year system guarantee.

Are all tiles the same?


Tiles are as good as the clay that they are made from and the temperature and pressure that they are fired at. The different types of tiles that we stock at Tile Space are:

  • Ceramic: Ceramic tiles are made from clay and fired at high temperatures in a kiln; they are available with glazed and unglazed finishes and are usually used for wall tiles.
  • Porcelain: Today most floor tiles on the market are porcelain. Porcelain tiles are a type of ceramic tile, but made with higher quality clay and with the addition of feldspar, flint and silica. They are pressed then kiln fired at higher temperatures and greater pressure than ceramic clay tiles, which results in a harder, more uniform and low absorbency tile.
  • Mosaic: Mosaic tiles are made from ceramic, porcelain, glass or natural stone and are available glazed or unglazed. They are small tiles that are netted on a sheet for easy laying.

What factors should I consider when buying tiles?

  • Porcelain vs Ceramic - In general porcelain can be considered to be better quality due to its low water absorption and increased durability.
  • Rectified tiles - Most tiles are now rectified, which means they have been machined after firing to ensure that their size and shape is perfect. Rectified tiles can be laid closer together with smaller grout joins.
  • Design - The complexity and creativity of the design and how authentic it looks.
  • Variation - Many tiles are designed to replicate natural materials like stone or marble. In nature, you will see infinite variation, and that is part of its charm. If a tile has a natural look but has the same pattern repeated over and over it will look artificial, a good quality tile will have a degree of variation between pieces to make it look more authentic. We use the following system to rate variation:
    • - V1 – Uniform – minimal differences between pieces of the same production run.
    • - V2 – Slight - clearly distinguishable differences in texture and/or pattern, with similar colours.
    • - V3 – Moderate – the amount of colours on each piece vary greatly significantly, but they do not differ greatly between pieces.
    • - V4 – Substantial – random colour differences from tile to tile so that one tile may have totally different colours from another tile.
  • The Finish:
    • - Matt – Has a matt surface
    • - Polished or semi-polished – After firing the tile is mechanically polished, up to 1mm of the material’s surface is removed for a shiny, reflective finish. Polished finishes are more durable than glazed finishes.
    • - Glazed – A glaze is applied to the top layer of the tile to give it a hard non-porous surface. Glazes can have a matt, semi-gloss or gloss finish. Glazed tiles are best suited to residential to light commercial settings.
    • - Roccia or structured – A finish with ridges and dips in the surface of the tile, often used outdoors because of their anti-slip properties.
    • - Grip – A sandpaper like finish, usually used on outdoor tiles.
    • - Full body porcelain tiles – full body porcelain tiles are also known as through body tiles, because the colour runs all the way through the tile. They are extremely strong and durable, able to withstand high surface traffic as they do not have a glaze that could wear off or scratch. Full body tiles are available in all sorts of finishes and designs; they can be made to look like stone, marble, terracotta, wood, concrete or metal.
  • Tile Space rating – Our tiles are rated 1 through 5 for the following uses:
    • - Class 1 – Wall only
    • - Class 2 – Residential areas with medium foot traffic, like a living room.
    • - Class 3 – Busier residential floors such as a hall or kitchens.
    • - Class 4 – Floor coverings in areas that are subject to considerable traffic, house entrances & commercial spaces such as restaurants.
    • - Class 5 – Capable of withstanding heavy commercial foot traffic.
  • Price:
    • - Our tiles are priced per m2 rather than being priced per tile or box, this way if you know the square meterage of your room it will give you an accurate idea of the cost that you can expect and it makes it easier to compare the price of different sized tiles.
    • - To calculate the m2 of the space, multiply the width by the length. To estimate the amount of tiles that you will need add on 10% for a straight forward shape and up to 20% for a complicated shape and/or lay pattern to allow for wastage.
  • Grip or ‘r’ rating

Tile Maintenance & Cleaning

  • Tiles are very durable and hardwearing and you can use any ordinary house hold cleaner to clean them.
  • If your tiles look grubby or messy straight after installation or if they are picking up dirt and dust easily it could be that excess glue or grout was not cleaned off straight away by the installer and has left a fine layer of product on the tile that traps dirt. Come and see us for a recommended cleaner.
  • Tips on keeping grout clean:
    • - For general stains try using a toothbrush with a diluted bleach solution, scrub and rinse well. Do not use on coloured grout!
    • - For tough stains visit one of our stores and we’ll help you find a heavy duty tile and grout cleaner.
  • Low slip or grip tiles will hold onto soil more easily than matt or polished tiles. This is an important factor when using them inside.

What are the differences between porcelain and ceramic tiles?

  • Porcelain clay is more refined and purified than ceramic clay.
  • Porcelain tiles are fired at a higher temperature and greater pressure than ceramic.
  • Water absorption is typically 0.5% for porcelain tiles, whereas ceramic tiles can be up to 10%.
  • Porcelain tiles are frost proof and can be used outside, ceramic tiles cannot be used outside.
  • Ceramic tiles are easier to cut, but are more susceptible to chipping and cracking and are usually only suitable for walls.
  • Porcelain tiles can have through body colour rather than having a coloured glaze on top of a clay base.
  • Porcelain tiles can be rectified – that is cut to an exact size, allowing the tiler to set tight grout joints.
  • Ceramic tiles are usually cheaper than porcelain tiles.
  • Both types are easy to clean and maintain.

ALL ABOUT TILES – TILE FAQ

We know that the process of buying tiles can be a little daunting if you’ve never done it before,
so below are questions that we get regularly that might help make things a little clearer!

 


1) Why should I buy from Tile Space?

 

When you visit a Tile Space store, you get the benefit of qualified staff who know design and tiles inside out, they'll help you make the right choice so that you love your room now and in the future. Every year our team visit the world's largest tile fair in Bologna, Italy to stay on top of the latest trends and technology and bring back the latest designer tiles to New Zealand. We also have the best stock availability, with over 200,000 square meters in our Auckland tile warehouse. 


2) How are tiles priced?

 

Most of our tiles are priced per m2 rather than being priced per tile or box, this way if you know the square meterage of your room it will give you an accurate idea of the cost that you can expect and it makes it easier to compare the price of different sized tiles.

Decorative tiles and mosaics are priced per unit or sheet; our staff can tell you the price per m2 and help you estimate the amount that you will need.

 

3) What's the difference between the countries of origin?

 

We source our tiles from Italy, Spain, Brazil, UAE and Asia. The country of origin usually impacts the price and quality in the following ways, however we have excellent relationships with all of our suppliers and we guarantee all of our tiles for 10 years:

 

  • Italy: Beautiful designs, excellent replicas of natural stone and marble with many different faces and variation, high quality tiles, usually a little more expensive.

  • Spain: Different faces and variation, high quality tiles, usually a little more expensive.The Spanish make great ceramic and decorative tiles and have a growing tile industry, usually slightly cheaper than Italian tiles.

  • Brazil: The designs from Brazil are always different and fresh and we have some great unique Brazilian options. The manufacturer that we buy from in Brazil is the country’s largest and they make some fantastic mid-range tiles.

  • UAE: We source an excellent range of mid-priced tiles from the UAE. The designs are clean and simple and the quality is second to none. The company that we source from in the UAE is a world leading tile manufacturer.

  • Asia: Our Asian tiles all hit a great price point and we take pains to source only quality products so that they work with our 10 year guarantee. Our Absolute Cararra range is a great example of this, it has 4 different tile faces so that it doesn’t look like a stamp when laid and the satin finish is beautiful and right on trend.

 

4) What's the difference between porcelain and ceramic?

 

Ceramic is a catch all name for porcelain and ceramic tiles. In general porcelain can be considered to be better quality due to its low water absorption and increased durability.

 

5) What should I consider if I want to use a different tiles on the floor to the wall? 

 

It pays to use a floor and wall tile from the same range, for example a polished and matt version of the same marble look tile will look much better if they both come from the same range, as then they will be designed to work together. Many people like to align the floor and wall grout joints, and as tiles come in nominal sizes care should be taken to make sure the joints will actually line up.

 

6) What does rectified mean?


Most tiles are now rectified, which means they have been machined after firing to ensure that their size and shape is perfect. Rectified tiles can be laid closer together with smaller grout joins as they have flat edges. As the edges are machined they can be sharp, it’s important the tiles are laid level and do not lip, use of a tile leveling system removes this risk. Non rectified tiles, often referred to as cushion edge tiles are sorted into matching sizes, however there will be a slight variance between each tile, to allow for this a wider grout joint is required, normally about 3mm


7) What does tile 'faces' refer to?


Many tiles are designed to replicate natural materials like stone or marble. In nature, you will see infinite variation, and that is part of its charm. If a tile has a natural look but has the same pattern repeated over and over it will look artificial, so a good quality tile will have a degree of variation between the tile faces to make it look more authentic.  The number of faces can vary from one on basic tiles to 30+ on premium ranges.


8) What does variation mean?


Variation is the difference between tiles, we use the following system to rate variation:

V1 – Uniform – minimal differences between pieces of the same production run

V2 – Slight - clearly distinguishable differences in texture and/or pattern, with similar colours

V3 – Moderate – the amount of colours on each piece vary greatly significantly, but they do not differ greatly between pieces

V4 – Substantial – random colour differences from tile to tile so that one tile may have totally different colours from another tile. 


9) What are the different finishes available?


Matt – Has a matt surface
Satin – Smooth/silky matt surface
Polished or semi-polished – After firing the tile is mechanically polished, up to 1mm of the material’s surface is removed for a shiny, reflective finish. Polished finishes are more durable than glazed finishes. 
Glazed – A glaze is applied to the top layer of the tile to give it a hard non-porous surface. Glazes can have a matt, semi-gloss or gloss finish. Glazed tiles are best suited to residential to light commercial settings. 
Roccia or structured – A finish with ridges and dips in the surface of the tile, often used outdoors because of their anti-slip properties
Grip – A sandpaper like finish, usually used on outdoor tiles.


 

10) What is the tile space rating system?


Our tiles are rated 1 through 5 for the following uses

 

Class 1 – Wall only

Class 2 – Residential areas with light foot traffic, like an ensuite.

Class 3 – Busier residential floors such as a hall or kitchens.

Class 4 – Floor coverings in areas that are subject to considerable traffic, house entrances & commercial spaces such as restaurants. 

Class 5 – Capable of withstanding heavy commercial foot traffic.

 

 

11) Should I ask my tiler about using a leveling system?

 

The flatness of the substrate and size of tiles, especially in combination with an older house can present challenges to the installer in getting each tile level and aligned to each other, if they don’t and the edges don’t align there will be a lip between the tiles, lippage of up to 1mm is normal, however greater variances can occur. A good levelling system will eliminate this; there are several available; our recommendation is the Levolution system. This is particularly important with plank style and large format tiles.

 

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